SELL AND SAVE ACCOUNTS THROUGH YOUR MCP SERVER
Your customers are in AI agent sessions.Meet them there.
Within watches your MCP server for the sessions that carry revenue, from blocked upgrades and expansion intent to stalled workflows, then brings the right account owner into the live session before it ends.
ClaudeSarah on the Northstar team can enable this for your workspace. She's online now.
Withinconnect_to_teamResolvedSarah from Northstar CS team joined.
14:32:15Hi! I have enabled your workspace for Cohort_Analysis for the evaluation. Retry when ready.
Works with your existing MCP server. One tool to add, nothing to rebuild.
01 / WHY NOW
Your best customer moments are moving inside agents.
Prospects evaluate your product through agents. Customers expand, struggle, and churn through agents. By the time your revenue team knows, the session is over.
Within reads structured MCP activity as it happens and turns it into signals your team can act on, in real-time.
Premium feature reached + growth account = Expansion signal
- Account name
- Acme Corp
- ARR
- $180K
- Renewal
- 43 days
- Plan
- Pro
- Account owner
- Sarah Chen
- Last touch
- 2 days ago
- Open opportunity
- Expansion
02 / HOW IT WORKS
You decide when a human steps in.
Detect
Within watches every agent session for the signals your policies define: repeated failures, premium capability access, high-value account activity, integration attempts. Matching sessions move to the decision layer.
Decide
Your intervention policies determine which moments qualify and who steps in: the account owner, the right specialist, whoever is actually available. Availability reads from Slack presence and calendar, or from a status your team sets.
- Account
- Growth
- Owner
- Sarah Chen
- Availability
- Online
Growth account hit a premium feature that was blocked. ARR and renewal timing make expansion the right next move.
Step in
The offer appears inside Claude or ChatGPT, in the agent conversation itself. No portal, no chased meeting, no form. The agent session continues either way. The offer never blocks the task.
Sarah Chen
Customer Success · Northstar
Sarah joined · via Within
Hi! I saw the cohort tool blocked on premium. I've enabled it for your evaluation.
Thanks for the upgrade. I will retry now.
Connect Sarah (Customer Success)
Growth account hit a premium feature gate three times in one session. ARR and renewal timing make expansion the right next move.
03 / INTERVENTION MODES
Three ways a human enters the conversation.
Offers start from your team, your rules, or the reasoning agent. Every path runs through the same gate: an offer is never made unless a named, qualified person is ready to take the conversation right now.
Your team watches live and offers to step in, straight from the session view. Full human judgment, zero automation.
Your rules fire automatically when a policy matches. An offer goes out only if a qualified person is available.
The reasoning agent spots revenue signal your rules missed and recommends an offer with rationale. It fires only when someone from the matching team is free to take it.
Is a qualified person ready right now?
Inside the MCP result
Session continues as normal
04 / USE CASES
One intervention layer.
Every revenue team.
Turn product intent into pipeline.
A prospect reaches a premium capability or shows strong buying intent through an agent. Your AE steps into the conversation, live, while the evaluation is happening.
Catch expansion and churn before the decision is made.
A growth account crosses a usage threshold, or a strategic customer starts struggling with a critical workflow. Step in before the renewal conversation is already decided.
Guide high-value implementations.
A customer hits a configuration or integration step where specialist help changes whether they land. Bring in the person who gets them live.
Resolve failures before they become churn.
Repeated errors on a strategic account are not a ticket, they are a renewal risk. Offer help inside the moment, not in a queue.
05 / TRUST
It surfaces a person, or it stays quiet.
Your policies decide what gets watched and when a person can be surfaced. Within never messages a customer on its own, never offers a discount, and never takes an action in your product. Every handoff goes to someone on your team who chose to be available.
Session content is redacted at ingest, before anything is written. Identifiers are hashed, never stored raw.
"Hi, I'm jane@acme.com, evaluating the premium plan for our team…"
"Hi, I'm jane@acme.com, evaluating the premium plan for our team…"
Stripped at ingest, before write.
"Hi, I'm , evaluating the premium plan for our team…"
Signal · account · policy matched · outcome
Identifiers hashed. No raw PII.
SOC 2 Type II in progress.
06 / FROM THE FOUNDER
"I ran global sales operations and strategy at PitchBook Data for 10 years. Most of the revenue signal we chased was already stale by the time it reached a rep. Within exists because that signal now lives inside agent sessions, and the only useful moment to act on it is while the session is still open."
Be in the agent conversation when revenue is on the line.
Get the human intervention layer running on your MCP server today.
We reply within a day and configure your first intervention policy with you.
PII redacted before storage.